Membership Plan T&C

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TERMS & CONDITIONS

These terms and conditions ("Terms") outline the agreement between you ("Member") and Vativis ("Provider") regarding the Vativis Monthly Membership Plan ("Membership Plan"). By enrolling in the Membership Plan, you acknowledge that you have read, understood, and agree to these Terms.

PLAN DETAILS

  • The Vativis Plan Membership offers several options for individuals and families. The payment and plan details are outlined in the contract agreement or payment pricing plan as chosen by the payee.
  • The Membership Plan includes access to a range of medical care services provided by Vativis’s third-party vendors. This is not insurance and does not satisfy ACA minimum essential coverage.
  • The Membership Plan does not cover any additional medical services or treatments beyond what is explicitly stated in the plan documents.
  • Individuals ages 2 to 65 are eligible for Vativis membership. Dependents under the age of two are not eligible to enroll in a Vativis plan with Primary Health Care Services. Dependent children are eligible for membership until the last day of their 25th year. Individuals are eligible for membership until the last day of their 64th year.
  • For the primary care program, no walk-ins are allowed. Unlimited services (including Virtual DPC/telehealth) must be accessed through the Patient Advocacy Line (PAL)™ and all care is provided through our physician network. In-office appointments are only available within business hours (Monday through Friday, 7 AM to 6 PM CST). The PAL may direct the member to another level of care if appropriate, depending on the member's condition and utilization of services. Applicable visit fees apply. After hours, members have the option to speak to a physician virtually.
  • Depending on membership type, the annual physical may only be available after six consecutive months of membership.
  • The independent Telehealth program provided by Walmart and other discount programs are provided through third-party organizations and are not connected to the Primary care provider.
  • Vativis does not provide specialty care outside of our partner-physician clinics. If a Member currently sees a specialist for an advanced disease state, we do not recommend leaving that specialist.

PAYMENT AND BILLING

  • By enrolling in the Membership Plan, you authorize the Provider to charge your credit card automatically each month.
  • All charges will be processed in the currency specified at the time of enrollment.
  • It is your responsibility to ensure that your credit card information remains up to date and valid.

COMMENCEMENT & BILLING

  • The 30-day billing cycle starts immediately upon payment, following the purchase.
  • The effective date of the benefits shall be the day following the payment of the plan, with coverage beginning at that time.
  • The 30-day billing cycle renews and auto-renews on a continuous basis, with the next cycle starting on the day before the end of the previous month's cycle or on the day the subscription started.

CANCELLATION POLICY

  • If you wish to cancel your Membership Plan, you must notify the Provider via email at support@vativis.com.
  • To avoid being charged for the following month, cancellation requests must be received at least 30 days in advance.
  • Cancellation requests received with less than 5 days' notice will result in a charge for the subsequent month.
  • Membership cancellation is not permitted within the first 90 days following enrollment.
  • The Provider will send a confirmation email upon receipt of your cancellation request. It is your responsibility to ensure the cancellation is confirmed.

TERMINATION OR MODIFICATION BY PROVIDER

  • Provider reserves the right to terminate or modify the Membership Plan with prior notice to Members.
  • In the event of termination or modification, the Provider will notify Members via email at least 30 days in advance.
  • If the Provider terminates the Membership Plan, you will not be charged for subsequent months after the termination date.
  • Non-payment by default shall result in cancellation of the plan on the last day of the month.
  • Members are considered in default if the member’s payment method fails, and the member does not provide an alternative payment method by the close of business at the end of the billing cycle.
  • It is the member's responsibility to contact Vativis to update their payment method.

LIMITATION OF LIABILITY

  • Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of the Membership Plan or its termination.
  • The Provider's liability shall be limited to the total amount paid by the Member for the Membership Plan during the three-month period immediately preceding the claim.

GOVERNING LAW

  • These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Provider operates.

FINAL ACKNOWLEDGMENT

Please read these Terms carefully before enrolling in the Vativis Monthly Membership Plan. By enrolling, you acknowledge that you have read, understood, and agreed to these Terms.